Knowledge. Governance. Interaction.
The Platform Your Business Controls.
NEXUS ORBIT is the governed intelligence layer at the core of every Nexus AI deployment — three purpose-built workspaces for managing knowledge, enforcing governance policies, and orchestrating every customer and internal interaction your team needs to control.
Three ORBIT Workspaces.
Built for governed AI at scale.
NEXUS ORBIT structures every AI deployment into three purpose-built workspaces — covering the full lifecycle from knowledge authoring to multi-tenant governance, all under your business team's control.
Nexus Live
Your real-time operations centre. Monitor every live conversation, manage escalations, handle support tickets, and track platform health — all in one console, across every tenant.
- Live conversation monitor across all tenants
- Escalation queue with full AI context for agents
- Support ticket lifecycle management
- SLA tracking, dashboards & anomaly alerts
Nexus Studio
Your complete AI authoring workspace. Design chat bots, build Q&A experiences, configure workflow apps, manage knowledge, and publish to any channel — without writing a line of code.
- Chat bot builder, Q&A designer & app configurator
- Knowledge upload, approval & governance workflow
- Identity rules, access policies & escalation design
- Test, preview & staged deployment pipeline
Nexus Administration
Your governance and compliance backbone. Manage multi-tenant workspaces, enforce user permissions, define knowledge policies, and maintain a complete audit trail of every AI action across the platform.
- Multi-tenant provisioning, isolation & lifecycle
- Role-based user management & access control
- Knowledge governance, content policy & approval
- Full audit trail, compliance reports & security settings
Your Real-Time Operations Centre for Every AI Conversation
Nexus Live is where your AI platform comes alive for your operations team. It provides a unified view of every live conversation, escalation, support ticket, and agent interaction across all tenants — giving your business the visibility and control it needs to operate AI at scale, safely and responsibly.
Live Conversation Monitor
Watch every active chat session across all tenants in real time. The monitor shows conversation status, current stage, the bot handling it, user identity category, and time elapsed — giving operations managers a live pulse of the entire platform without needing to open individual sessions.
- All-tenant or single-tenant filtered view
- Status indicators: Active, Waiting, Escalated, Resolved, Abandoned
- User identity category displayed per session (Public, Customer, Employee)
- Session duration and last-message timestamp
- Instant drill-down into any live conversation thread
Escalation Queue & Agent Console
When the AI reaches a defined escalation trigger — complexity, approval, sensitivity, identity, or frustration — the conversation is handed over to the right human agent through a structured queue. Agents pick up conversations with the full AI thread already loaded, so there is no repeat questioning and no lost context.
- Priority queue sorted by escalation trigger type and SLA status
- Full AI conversation thread visible on agent pickup
- AI-generated summary and recommended action per escalation
- Agent assignment — manual or automatic based on team and availability
- In-console reply, internal notes, and ticket update in one view
- Escalation reason tagging for reporting and audit
Support Ticket Management
Every unresolved or escalated interaction can be converted into a tracked support ticket directly from Nexus Live. Tickets carry the full AI conversation, user context, escalation reason, and priority classification — giving your support team everything they need to resolve without any manual handover notes.
- Auto-ticket creation on escalation trigger or agent request
- Priority classification: Critical, High, Medium, Low — set by AI or agent
- Full conversation thread attached to every ticket
- Ticket status lifecycle: Open → In Progress → Pending → Resolved → Closed
- SLA clock per ticket based on priority and tenant configuration
- Agent notes, attachments, and internal comments per ticket
- Resolution confirmation and customer satisfaction capture
Performance Dashboards & Analytics
Nexus Live includes real-time and historical performance dashboards that track how your AI platform is performing across conversations, resolution, escalation, and response quality. These dashboards give operations managers, business owners, and platform administrators the data they need to improve continuously.
- Total conversations, sessions, and active users across tenants
- Auto-resolution rate — conversations resolved by AI without escalation
- Escalation rate by trigger type, bot, tenant, and time period
- Average first response time and average resolution time
- SLA compliance rate per priority tier
- Knowledge coverage gap analysis — questions the AI could not answer
- Agent performance: pickup time, resolution time, CSAT score
- Volume trends by hour, day, week, and month
Multi-Tenant Visibility & Isolation
Nexus Live supports full multi-tenant operations. Administrators and operators can view activity across all tenants in aggregate, or switch to a single-tenant view for focused operations. Tenant data, conversations, and tickets remain isolated at all times — no cross-tenant data leakage is possible by design.
- Global operations view across all active tenants
- Per-tenant dashboard switch with one click
- Tenant health score: conversation volume, resolution rate, SLA health
- Cross-tenant comparison for multi-business deployments
- Tenant-level alerts and threshold notifications
Alerts, Anomaly Detection & SLA Breach Warnings
Nexus Live actively monitors the platform for conditions that require attention — and alerts the right team before a situation becomes a problem. Alerts are configurable per tenant and trigger based on volume spikes, SLA risk, escalation surge, or knowledge failure patterns.
- SLA breach warning before deadline — configurable lead time
- Escalation surge alert when volume exceeds defined threshold
- Knowledge failure alert when AI cannot resolve above a set rate
- Session abandonment spike detection
- Alert routing: in-console notification, email, or webhook
- Alert history and acknowledgment log
Nexus Live gives your operations team the situational awareness and tools to run AI-powered communication at enterprise scale — confidently, transparently, and in real time.
Chat with UsThe Complete Authoring Environment for Every AI Experience You Deploy
Nexus Studio is where every chat bot, Q&A experience, and workflow app begins. It is a structured, no-code configuration workspace that gives your business team the tools to define exactly how your AI platform behaves — what it knows, who it serves, how it responds, and when it escalates. No engineering team required.
Chat Bot Builder
Design and configure multi-purpose chat bots without writing a single line of code. Define the bot's purpose, personality, greeting behaviour, response style, and knowledge scope. Each bot is independently configured and can serve a different audience, channel, or business function — all within the same tenant.
- Bot name, persona, greeting message, and fallback response
- System instructions — define how the AI presents itself and the exact boundaries of what it will and will not discuss
- Do-not-answer rules — explicit topic restrictions the AI must refuse regardless of knowledge availability
- Confidence threshold — set the minimum retrieval confidence score below which the AI falls back rather than guesses
- Memory mode — configure whether the AI retains context within a session, across conversations, or not at all
- Audience assignment — Public Visitor, Verified Customer, Internal Employee, or custom
- Channel binding — website widget, customer portal, internal intranet, or embedded iframe
- Response tone: formal, conversational, technical, or custom
- Concurrent bot support — multiple bots per tenant, each independently deployed
- Bot preview and test console before publishing
Knowledge Source Management
Studio is where business knowledge is loaded, structured, and approved before the AI is allowed to use it. Every piece of content goes through a structured import, review, and approval workflow — ensuring your AI only responds with information your business has explicitly sanctioned.
- Document upload: PDF, DOCX, TXT, XLSX, HTML, and more
- URL-based ingestion — scrape and index approved web pages
- Manual content entry for structured Q&A pairs, FAQs, and SOPs
- Content tagging by topic, sub-context, business unit, and project
- Knowledge readiness lifecycle — Draft → Processing → Testing → Validated → Published; failed content returns to Draft for revision
- Backward testing — the platform automatically generates synthetic questions from your content and tests whether the AI produces accurate, useful answers before a single real user can query it
- Auto-generated useful questions per source — during processing, Nexus generates the questions each source is best positioned to answer, indexed alongside the content to improve routing precision beyond keyword matching
- Correlated question sets (Knowledge Test Cases) — backward testing produces multiple phrasings of the same question, testing retrieval under paraphrasing and synonym variation; these sets stay attached to the source and are re-evaluated on each update
- Approval workflow — content staged, reviewed, and published by authorised users
- Version control — previous content versions retained and restorable
- Content expiry and scheduled review dates
- Knowledge Gap detection — reactive gaps are logged automatically when live queries fall below the confidence threshold; each gap captures the visitor's question, session context, and searched categories, with a frequency count so high-volume gaps surface first
- Gap-to-Source workflow — any knowledge gap can be converted to a new source draft in one action; Nexus pre-populates the draft with the gap's question cluster, category assignment, and suggested access classification; when the source is published, related gaps close automatically
Identity Rules & User Category Configuration
Nexus Studio lets you define exactly who each user is, how they are identified, and what they are allowed to access. Identity rules are applied at the conversation level — the bot checks who is asking before it decides what to share. This is not role-based access control bolted on after the fact. It is built into the knowledge retrieval model.
- Identity types: Public Visitor, Verified Customer, Internal Employee, Business Partner, Training Participant — and custom types with their own verification mode
- Access Categories per Identity Type — a Public Visitor and a Verified Customer on the same channel receive different knowledge scopes; the category set assigned to the identity type determines exactly what the AI can retrieve for that person
- Identity Registry SafeGuard — a hard ceiling defined per identity type that caps what any holder of that identity can access, regardless of what the AI Agent Profile allows; the narrower set always wins
- Category Identity Route — maps Channel + Chat Category + Identity Type to a specific AI Agent Profile, enabling different AI behaviour, tone, and knowledge scope for different users on the same channel without any code changes
- Verification modes per Chat Category: None, Email OTP, Registered Email OTP — each category can require a different level of verification before the AI responds
- Identity Profile — a named identity context within a tenant that bridges an Identity Type to a specific Knowledge Profile; multiple profiles can map to the same identity type (e.g. Standard Customer and Premium Customer are both Verified Customers but receive different knowledge ceilings); the Category Identity Route selects the correct profile per session automatically
- Identity Registry — register known individuals with email verification, link them to business records (Customer, Contact, Lead), and assign multiple identity profiles with date-ranged validity
- Identity fallback — define the default behaviour and knowledge scope when identity cannot be confirmed
Q&A Flow Designer
Build dedicated Q&A experiences that go beyond simple chat — structured knowledge sessions where users ask specific questions and receive precise, sourced answers. Studio lets you define the knowledge scope, question guidance, answer boundaries, and tone for each Q&A experience independently.
- Q&A experience distinct from chat — structured, focused, topic-bounded
- Topic and sub-context binding — the Q&A session only uses approved content
- Suggested question sets — guide users to the most valuable queries
- Answer confidence threshold — set minimum confidence before AI responds
- Out-of-scope handling — define how the bot responds when a question falls outside approved knowledge
- Source citation options — show or suppress which document answered the question
Workflow App Configuration
Nexus Apps are purpose-built AI experiences for specific business functions — and they are configured entirely in Studio. Each app has its own workflow design, knowledge scope, access policy, user path, and output format. Studio gives you the tools to deploy an onboarding guide, support desk, HR helpdesk, ERP assistant, or training workflow without a development team.
- App type selection: Onboarding, SOP Navigator, Training Assistant, Support Desk, HR Helpdesk, ERP Assistant, Knowledge Portal, Process Workflow
- Workflow step definition — structured task and response flow
- Per-app knowledge binding — each app only uses its assigned content
- Role-based access per app — restrict to specific user categories or departments
- App embedding configuration — generate widget code for any portal or site
- App preview and workflow simulation before deployment
Escalation Trigger Design
Studio is where escalation behaviour is defined. You configure exactly which conditions cause the AI to stop handling a conversation and route it to a human agent — and you control what information is passed with that handover. Escalation is not a failure state. It is a designed handoff point built into the platform from the start.
- Trigger types: Low Confidence, No Approved Knowledge, User Requested Human, Sales Lead, Support Required, Restricted Topic, Repeated Fallback, Other
- Escalation is opt-in per Chat Category — enable or disable human escalation independently for each conversation channel, so support channels escalate while information-only channels do not
- Category-scoped agents — each human agent is assigned to specific chat categories; they only see and claim escalations from their assigned categories
- Context package — full AI summary, conversation history, identity type, and retrieval sources are passed to the human agent at handover
- Escalation message — what the user sees when the handover happens
- Re-escalation rules — what happens if the agent queue is unavailable
Test, Preview & Deployment Controls
Before any bot, Q&A experience, or app goes live, Studio provides a comprehensive testing and preview environment. Your team can simulate real conversations, test identity scenarios, verify escalation behaviour, and check response accuracy against the configured knowledge — all in a safe, isolated preview state.
- Interactive bot preview — simulate conversations as any user category
- Knowledge response test — ask questions and see which content was used
- Escalation simulation — trigger each escalation type and verify routing
- Identity scenario testing — verify access policies across different user states
- One-click publish to live deployment
- Rollback to previous published version if needed
- Staged deployment: Draft → Review → Approved → Published
Nexus Studio puts your business team in control of every AI experience — from the first knowledge upload to the final deployment, without a single line of code.
Chat with UsComplete Platform Governance Across Every Tenant, User, and AI Decision
Nexus Administration is the governance backbone of the entire platform. It is where multi-tenant isolation is enforced, user roles and permissions are defined, knowledge policies are managed, and every AI action is recorded for audit. If Nexus Studio is where AI experiences are built, Nexus Administration is where they are controlled and kept safe.
Multi-Tenant Workspace Management
Nexus is a fully multi-tenant platform. Each tenant is a completely isolated business workspace with its own knowledge base, bots, users, agents, channels, and settings. Nexus Administration gives platform administrators complete visibility and control over every tenant — from provisioning to suspension — without any cross-tenant data exposure.
- Tenant provisioning — create and configure a new tenant workspace in minutes
- Tenant profile: name, business type, industry, contact, deployment region
- Tenant status management: Active, Suspended, Maintenance, Trial, Archived
- Per-tenant feature flags — enable or disable specific platform capabilities per tenant
- Tenant resource quotas — conversation limits, storage, agent seats, API calls
- Tenant-level domain and channel binding
- Tenant health overview: usage, performance, SLA status, knowledge coverage
User Management, Roles & Permissions
Nexus Administration manages every user who interacts with the platform — from the business users who configure bots in Studio, to the agents who handle escalations in Live, to the administrators who govern the entire system. Roles are granular, and permissions are enforced at every access point.
- Platform roles: Super Admin, Tenant Admin, Studio Author, Knowledge Manager, Live Agent, Operations Viewer, Read-Only Auditor
- Permission scopes: per-workspace, per-tenant, per-bot, per-knowledge-set
- User invitation workflow with role pre-assignment
- Two-factor authentication enforcement per role or tenant
- Session management — active sessions, forced logout, login history
- IP restriction and access time window per user group
- Role change audit trail — who changed what permission and when
Knowledge Governance & Content Policy
Nexus Administration is where knowledge governance policy is set at the platform level. While Studio manages individual content items, Administration defines the rules that apply across all knowledge — what types of content are permitted, who can approve it, how long it remains valid, and what happens when it expires or is disputed.
- Platform-wide content policy definition — what content categories are permitted
- Approval authority matrix — which roles can approve which content types
- Content expiry enforcement — expired content automatically withheld from AI responses
- Sensitive topic classification — flag content that requires additional access control
- Content dispute workflow — raise, review, and resolve knowledge accuracy issues
- Cross-tenant knowledge sharing rules — control what platform-level content tenants can access
- Knowledge policy audit — who approved what, and when
Audit Trail & Compliance Reporting
Every action performed on the Nexus platform — by AI or human — is recorded in a tamper-evident audit trail. Nexus Administration makes this log searchable, filterable, and exportable, giving your compliance, legal, and security teams the evidence they need for internal reviews, regulatory audits, and incident investigations.
- Full AI decision log — every query, retrieval source, and response recorded
- Human action log — every agent interaction, ticket update, and console action
- Admin action log — every configuration change, role update, and policy edit
- Audit log search by user, tenant, action type, date range, and outcome
- Export to CSV, JSON, or PDF for regulatory submission
- Immutable log retention — configurable retention period per compliance requirement
- Compliance report templates: GDPR, data access, content governance, user activity
Platform Security & Integration Settings
Nexus Administration controls the security and connectivity layer of the entire platform. From API key management to webhook configuration, from SSO integration to data residency settings — Administration is where your IT and security team configures the technical governance of the platform.
- API key generation and lifecycle management per tenant or integration
- Webhook configuration for event-driven integration with external systems
- SSO / SAML integration for enterprise identity provider binding
- Data residency settings — specify storage region per tenant
- Allowed origin and CORS policy for widget embedding
- Rate limiting and abuse protection configuration
- Platform health monitoring: uptime, response latency, API error rates
- Scheduled maintenance mode per tenant
Subscription, Licensing & Usage Management
For businesses operating Nexus as a managed service or multi-client platform, Administration provides subscription and licence management tools that track usage against entitlement, manage billing tiers, and enforce limits transparently across all tenants.
- Subscription tier assignment per tenant: Trial, Starter, Professional, Enterprise
- Usage tracking: conversations, active users, knowledge size, agent seats, API calls
- Quota alert thresholds — notify tenant admin before limit is reached
- Overage policy configuration — graceful limit or hard stop
- Billing period and renewal management
- Usage reports for internal cost allocation or client invoicing
Nexus Administration gives your IT, compliance, and operations leadership the platform control and governance evidence they need to deploy AI safely at scale.
Chat with UsNEXUS AGENTIC runs on top of every layer you see here.
The knowledge, governance, identity, and messaging infrastructure of NEXUS ORBIT is the backbone that NEXUS AGENTIC agents rely on — to reason, act, and seek human approval safely.
Deploy Nexus Chat Bots, Q&A, and Apps on one governed platform
One platform. Three powerful AI experiences. Governed by identity, knowledge, and access from day one.