Governed AI for businesses
built to grow beyond 10 people
Every NEXUS ORBIT plan includes the Nexy Companion Framework, WhatsApp Outreach, and the full 7-layer governance engine. Capacity scales with your tier — the platform doesn't change.
All prices in USD · Billed annually · WhatsApp Business API costs included · Excludes applicable taxes
- 7-Layer Governance Routing Chain
- Knowledge Lifecycle — Draft to Published with backward testing
- Knowledge Gap Detection & Gap-to-Source workflow
- Human Escalation with full conversation context transfer
- Website Chat Widget — embeds on any domain
- Nexus Studio, Live Console & Administration
- Up to 200 knowledge sources · Up to 4 users
- 7-Layer Governance Routing Chain
- Knowledge Lifecycle — Draft to Published with backward testing
- Knowledge Gap Detection & Gap-to-Source workflow
- Human Escalation with full conversation context transfer
- Website Chat Widget — embeds on any domain
- Nexus Studio, Live Console & Administration
- Up to 200 knowledge sources · Up to 10 users
- Identity Verification Flows & Identity Registry
- SafeGuard — hard access ceiling per identity type
- Category Identity Route — channel + category + identity routing
- Companion Dashboard — live stage, signal & score monitoring
- Conversion Mechanisms — 8 types including Lead Capture & Meeting Booking
- Priority support & onboarding concierge
- Up to 500 knowledge sources · Up to 30 users
- NEXUS AGENTIC Sales Pack — autonomous enquiry-to-opportunity flow
- NEXUS AGENTIC Purchase Pack — vendor & procurement intelligence
- Approval Engine — governed multi-step approvals via AI
- Custom AI Behaviour Profiles per channel & category
- Dedicated support engineer
- Unlimited knowledge sources · Unlimited users
CRM Integration
+ Business Orchestration
When your business processes need to be woven directly into Nexus — not just advised through it — we scope a custom engagement. CRM integration, ERP connectivity, and the full NEXUS AGENTIC autonomous layer are designed and built to your operational blueprint.
No obligation. We'll map your workflows and return a proposal within 48 hours.
- CRM Integration — Nexus reads and writes to your CRM; AI interactions update records, stage pipelines, and trigger follow-ups automatically.
- Business Orchestration — multi-step agentic workflows spanning departments, approval chains, and third-party systems.
- NEXUS AGENTIC Full Suite — Sales Pack, Purchase Pack, and Approval Engine configured end-to-end for your business processes.
- Dedicated Implementation — architecture, build, and launch managed by the Nexus engineering team with handover documentation.
- Ongoing Governance — continued platform access on Orbit Command, plus a support retainer for workflow evolution.
Every plan. The same governed engine.
Capacity that grows with you.
The intelligence layer doesn't change between tiers — only the capacity limits and depth of agentic automation available to you.
Pricing questions answered
Everything you need to decide which plan fits your business.
What does the onboarding fee cover?
The one-time onboarding fee covers environment setup, knowledge base structuring, channel configuration, identity policy setup, Nexy Companion configuration, and a guided launch session with your team. It ensures your platform is production-ready from day one — not just installed.
Are WhatsApp Business API costs really included?
Yes — all three plans include WhatsApp Business API message costs within the campaign and message limits for your tier. There are no surprise per-message charges on top of your subscription. If you exceed your monthly message limit, additional messages can be purchased as a block.
How do conversation overage charges work?
Orbit is capped at 3,000 conversations per month; Orbit Pro at 10,000. Orbit Command has no cap. If you exceed your monthly limit, overage is billed at +$25 per 1,000 conversations (Orbit) or +$20 per 1,000 (Orbit Pro). Overage is charged at the end of each billing month. You can upgrade at any time to avoid overage.
What's the difference between a Playbook and a Persona?
A Persona is Nexy's identity configuration — name, tone, role, and communication style. A Playbook is the structured conversation strategy that guides how Nexy advances a visitor through the 11-stage journey. One Playbook can use multiple Personas, and different channels or categories can run different Playbooks.
What counts as a conversation?
A conversation is a complete visitor session — from first message to close, regardless of the number of exchanges within it. WhatsApp outreach messages are counted separately against your outreach message limit, not your conversation quota. Agentic background tasks do not count toward either limit.
Can I upgrade my plan later?
Yes — upgrades are prorated to your remaining annual term. Your knowledge base, conversations, Nexy configuration, WhatsApp campaigns, and all settings carry over without migration work. Upgrades typically activate within one business day.
Is there a proof-of-concept period?
We offer a guided 14-day proof of concept for qualified organisations on Orbit or Orbit Pro. During the PoC you get a fully configured environment with your own knowledge content loaded — so you evaluate with real business data, not a demo. Chat with us to check qualification criteria.
What does the Custom engagement include that Orbit Command doesn't?
Orbit Command gives you the full platform with unlimited capacity. The Custom engagement adds direct CRM/ERP integration (Nexus reads and writes to your business systems), bespoke multi-step business orchestration workflows, and a dedicated implementation team who designs and builds the agentic layer to your operational blueprint.
Not sure which plan fits?
Tell Nexy what you're trying to build — it will help you find the right starting point. No obligation, no boilerplate demos.